Note: The job is a remote job and is open to candidates in USA. Sitecore is a leading provider of digital experience software, empowering brands to build lifelong relationships with their customers. The Digital Account Manager will manage and grow relationships with existing customers, act as a trusted advisor, and drive revenue growth through upselling and cross-selling opportunities.

Responsibilities

• Act as primary contact for designated accounts, fostering strong relationships across all levels
• Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
• Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value
• Monitor customer health and address issues promptly to ensure long-term partnerships
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements

Skills

• A minimum of 3 years' of experience in software sales (full-cycle) or SaaS environment
• Account management experience in an enterprise environment
• Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape
• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred
• Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills
• Familiarity with sales methodologies such as MEDDIC and/or Command of the Message

Benefits

• Excellent commission plans with significant rewards for over-achievement
• 1st Quarter commission guarantee
• Structured career path
• A yearly President’s Club for our sales superstars, taking you to some of the best destinations around the world
• A LinkedIn Learning subscription for your continuous development, and a range of exciting and educational company events, volunteering days and workshops
• Competitive total compensation and a generous benefits package including health insurance with gym access, dental insurance, and parental leave

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