Note: The job is a remote job and is open to candidates in USA. STI is seeking a qualified Desktop Engineer for the 3rd shift of their 24x7 Team. The role involves troubleshooting computer issues, supporting customers, and managing various IT systems and projects.

Responsibilities

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues
• Utilize ticketing system to track email submissions and managing phone support efforts
• Manage Windows Active Directory and Exchange
• Work closely with other IT employees on system maintenance and configuration projects
• Work closely with other employees on interdepartmental projects
• Maintain accurate asset management records
• Work with vendors and manufacturers

Skills

• Experience troubleshooting computer issues
• Experience supporting customers by phone, email, and via remote access tools
• Ability to troubleshoot Desktop LAN, server, wi-fi and connectivity issues
• Experience utilizing a ticketing system to track email submissions and manage phone support efforts
• Experience managing Windows Active Directory and Exchange
• Ability to work closely with other IT employees on system maintenance and configuration projects
• Ability to work closely with other employees on interdepartmental projects
• Ability to maintain accurate asset management records
• Experience working with vendors and manufacturers

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