Position: Remote Design Ops Leader for Fintech At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. Make your impact within a rapidly growing Fintech Company As the Senior Staff Design Program Manager, you are the architect of the Design Team Operating System aren’t here to push pixels or manage individual roadmaps; you are here to design, run, and continuously evolve the way design work flows across our newly formed centralized organization. You will function as a strategic architect and change manager for improving operations that greatly increase BILL’s design quality. You will identify systemic gaps that others don't see yet and build the "interstate highway system" of design infrastructure—the tools, rituals, and governance that allow our 60+ designers, researchers, and content strategists to move faster and deliver higher-quality work. You

• A Steward of Quality: You fight for high-craft and visual integrity. You believe that building the right infrastructure now is the best way to go faster long-term.
• High EQ & Change Management Expert: You are a master at navigating "cultural headwinds." You don't just impose process; you build buy-in across functions (Engineering, PM, and Design) to shift behaviors around design quality and rituals.
• Macro-Level Thinker: your superpower is understanding the intersection of company strategy, design industry shifts (especially the impact of AI), and the realities of shipping software at scale.
• A Strategic Partner: You manage "up and out," acting as a peer to senior leadership to set standards and help their teams stick to them.
• A Tinkerer: You are fascinated by new design tools and methods, particularly how AI-native workflows can modernize design craft.
• Experienced: You have spent years as a DPM or Design Ops leader in an organization of similar or larger scale.

First Year’s Goals

• Institutionalize UX Quality: Continue to roll out, measure, and improve the new UX Quality program from a successful pilot to an org-wide standard where 100% of production releases pass through formal Design QA.
• Data into Stories: Turn the data from these programs into compelling narratives for leadership, establishing a new design impact measurement framework that tracks UX defect trends and system adoption.
• Ritual Excellence: Evaluate and centrally organize our fragmented design rituals (critiques, reviews, and demos), ensuring they unlock actual learning and alignment rather than adding overhead.
• AI Integration: Pilot and scale AI-augmented design tools that demonstrably reduce design-to-dev handoff time.

Day-to-Day

• Facilitating the Rhythm: You will own the facilitation and continuous improvement of high-leverage rituals like Software Design Reviews and cross-pillar alignment sessions.
• Managing the Engine: You’ll manage the processes behind our primary tools—Asana, Jira, and Figma—ensuring the plumbing between these systems remains seamless for the team.
• Coaching & Mentoring: You’ll spend time coaching designers, engineers, and PMs on how to navigate our operating system and adopt new ways of working.
• Stakeholder Alignment: You’ll meet regularly with senior leaders across Product and…