Note: The job is a remote job and is open to candidates in USA. Hexaware Technologies is seeking a DC Engineer Consultant to enhance their IT infrastructure and user experience. The role involves monitoring user support requests, collaborating with attorneys and staff to resolve issues, and providing expertise in messaging and mobile technologies.

Responsibilities

• Monitor user support request escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified
• Work with Kirkland attorneys and staff to escalate and resolve issues, which may include direct interaction with outside vendors
• Provide timely feedback to the end user on the status of their issue or request
• Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint
• Document and communicate platform standards to other IT groups
• Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies
• Provide subject matter expertise and support assistance for projects seeking to leverage the Firm’s messaging and mobile computing environment
• Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference
• Understand and remain current on messaging and mobile device technologies and trends
• Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained
• Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager

Skills

• Monitor user support request escalations to the team by email, phone or our IT Service Management system
• Triage, investigate and address issues identified
• Work with Kirkland attorneys and staff to escalate and resolve issues, which may include direct interaction with outside vendors
• Provide timely feedback to the end user on the status of their issue or request
• Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint
• Document and communicate platform standards to other IT groups
• Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies
• Provide subject matter expertise and support assistance for projects seeking to leverage the Firm's messaging and mobile computing environment
• Coordinate and execute production changes related to operations and project activities
• Document and record implementation steps for future reference
• Understand and remain current on messaging and mobile device technologies and trends
• Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained
• Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager

Company Overview

Company H1B Sponsorship