Note: The job is a remote job and is open to candidates in USA. Neon One is a leader in nonprofit software dedicated to empowering organizations making a difference. The Data Migration Consultant will manage the data migration process for new CRM customers, ensuring data integrity and accuracy while collaborating with internal and external stakeholders throughout the implementation.

Responsibilities

• Maintain a full portfolio of new CRM clients, serving as their data point of contact throughout implementation
• Conduct data imports by preparing complex data import rules for software engineers
• Perform data validation checks throughout the process to ensure data integrity and accuracy, including pre-migration audits and post-migration reconciliation
• Examine source Excel data to identify its structure, quality, and potential issues like inconsistencies, missing values, or non-standard entries
• Document the entire migration process, including data maps, transformation logic, and any issues encountered, and communicate with business stakeholders and development teams to ensure all requirements are met
• Address and resolve any issues that arise during or after the migration, such as data import errors or data discrepancies
• Manage all projects efficiently by keeping relevant internal systems accurate and up to date, including recording progress in ChurnZero, ZenDesk, JIRA, Salesforce, and other company systems
• Collaborate effectively with internal cross-functional teams (e.g., Sales, Implementation, Support) to ensure alignment on client strategy, project status, and a cohesive, unified service experience throughout the migration lifecycle

Skills

• 1–2 years of hands-on data migration experience, including data translation and import processes
• Advanced Excel and Google Sheet skills, including knowledge of common functions
• Meticulous attention to detail to ensure data accuracy and integrity
• A history of delivering exceptional customer service
• Strong analytical and problem-solving skills to identify problems and develop creative solutions
• Highly-developed written and verbal communication skills
• Strong interpersonal and relationship-building skills
• Experience in the nonprofit industry preferred
• Experience working in a SaaS environment preferred

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