Note: The job is a remote job and is open to candidates in USA. Guardian Life is seeking a Data Exchange Analyst II to provide triage and support to internal and external partners. The role involves developing, reviewing, and maintaining workflows related to EDI functions, and requires collaboration across teams to resolve data and processing issues.

Responsibilities

• Design and maintain robust and effective internal workflows
• Provide day-to-day support to our front line of EDI Business Process Analysts
• Assists other team members when necessary to meet established deadlines and customer expectations
• Coordinate validation of requirements with third-party administrators
• Support third-party administrators, external customers, and internal processing areas by trouble shooting data and processing issues
• Coordinate and develop implementation strategy with third-party administrators for different EDI/API connection types (Plan Level, EOI, Member Eligibility)
• Act as a liaison between the business community and IT
• Supply third-party administrators and/or plan holders plan and data specific requirements based upon Guardian’s internal systems and standards
• Work with third-party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standards
• Respond to internal and external inquiries regarding connection(s)
• Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e-mails from both internal and external customers
• Handle complex calls requiring research and explanations
• Attend relevant training, job sharing, mentoring and establishing personal networks
• Report system related problems
• Actively participate in team meetings

Skills

• A history of identifying and resolving procedural gaps within complicated multi-step workflows
• Strong ability to manipulate data files to create output in various formats: 834, CSV
• Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines
• Experience working with API connections (HTTP, REST, Web API, etc.)
• Excellent communication skills, both oral and written
• Demonstrated analytical skills
• Ability to function in a team environment and build strong working relationships
• Experience working with Benefit Administration platforms is a plus: Employee Navigator, Workday, Plansource, ADP, Hello Flock, Rippling, Paylocity, etc
• Experience working in insurance industry preferred
• College degree preferred

Benefits

• In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
• As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
• Benefits apply to full-time eligible employees.

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