Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking a motivated Privileged Access Management (PAM) Engineer to join their Information Security team. This remote role is ideal for individuals with foundational experience in identity or infrastructure security, focusing on supporting and enhancing enterprise PAM solutions while ensuring the security of critical systems and credentials.

Responsibilities

• Assist in the deployment, configuration, and integration of PAM solutions across the enterprise
• Provide day-to-day operational support and administration of PAM platforms
• Support the management and security of privileged accounts and credentials, including service accounts and keys
• Collaborate with team members and stakeholders to gather requirements and support implementation efforts
• Help develop and maintain technical documentation, including SOPs and system design artifacts
• Create and update system diagrams and process documentation using tools like Visio
• Participate in system upgrades, patching, and security updates for PAM tools
• Assist with troubleshooting, performance tuning, and enhancements of security tools
• Support multiple initiatives and projects under guidance from senior engineers
• Participate in on-call or after-hours support on a rotational basis

Skills

• Bachelor's Degree and 2 years of experience in Systems engineering, networking, or information security OR High School Diploma or GED and 6 years of experience in Systems engineering, networking, or information security
• Basic to intermediate experience with PAM tools (e.g., CyberArk, HashiCorp Vault, Delinea) or exposure to identity/security platforms
• Familiarity with privileged account concepts and access control principles
• Experience with scripting or automation (PowerShell, Python, or similar) is preferred
• Working knowledge of Windows Server administration
• Basic experience with Active Directory and directory services (LDAP)
• Exposure to Linux/UNIX environments
• Fundamental understanding of networking concepts (TCP/IP, firewalls)
• Familiarity with common protocols such as HTTP/HTTPS, DNS, SSH, and SMTP
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint); Visio experience is a plus
• Exposure to identity governance tools such as SailPoint
• Experience with role-based access control (RBAC) concepts
• Understanding of security best practices and frameworks
• Relevant certifications (e.g., Security+, CySA+, or vendor-specific PAM/IAM certifications) are a plus

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