Note: The job is a remote job and is open to candidates in USA. HST Pathways is a remote SaaS company focused on transforming healthcare through innovative software solutions. They are seeking a Customer Support Specialist who will serve as the primary point of contact for customers, providing exceptional service and support while troubleshooting application and workflow issues.

Responsibilities

• The HST Pathways Customer Support Specialist serves as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings
• The support specialist role requires the ability to troubleshoot and resolve application and customer workflow problems with exceptional customer service skills, as well as going above and beyond client expectations
• The role requires a self-starter, team player, detail-oriented, able to multi-task, and someone who can communicate effectively to all levels of the organization as well as external parties
• Problem-solver with exceptional customer service skills, going above and beyond client expectations
• Deliver an exceptional client experience by identifying and documenting client needs and issues
• Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
• Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what
• Establish procedures to ensure client satisfaction and quality service delivery
• Communicate and collaborate across teams and departments to help solve issues
• Replicate and document issues for further escalation
• Participate in quality assurance and application testing of software as required

Skills

• Bachelor's degree recommended
• Proficient in MS Office and related products
• Must be technically savvy with an ability to easily learn new software
• Exceptional communication skills for both internal and external communication
• Able to manage many ongoing activities and tasks in a fast-paced environment
• EChart or Practice Management experience preferred
• Healthcare or clinical experience preferred
• Remote work experience a plus

Benefits

• Remote work environment
• Health benefits paid for employees
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!

Company Overview