Note: The job is a remote job and is open to candidates in USA. Driven Brands Inc. is a leading provider of auto glass services through its brand Auto Glass Now. They are seeking a Customer Support Representative to deliver exceptional customer service, manage appointments, and support sales in a remote environment.

Responsibilities

• To make every customer excited to use Auto Glass Now
• Create estimates, price quotes, and invoices for all customer’s glass needs
• Answer phones and return customer calls
• Provide excellent customer service
• Attention to detail
• Ensure accuracy when booking all appointments
• Input documentation on all calls and follow-up with callers as needed
• Confirm all customer information is correct before booking
• Be professional and have a positive attitude

Skills

• Must have a sales background for the experienced pay
• Must have a positive attitude and customer service
• Must have basic computer skills
• Must have strong communication skills
• Home Internet
• Must have open availability including Holidays and weekends (OT pay for holidays)
• Comfortable working a fast-paced environment
• Bilingual (Spanish) proficiency is a plus!
• Prior phone or call center experience is a plus!

Benefits

• Full-time & part-time schedules are available
• Competitive base pay rates
• PAID TIME OFF for full-time employees
• Health, Vision, & Dental Insurance
• 401(k) company match for all employees
• SAME DAY PAY available through myFlexPay
• Supplemental pay types may include commissions or bonus incentives, depending on the role
• Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay
• Get early access to 50% of your earned wages at any time through our myFlexPay program

Company Overview