Note: The job is a remote job and is open to candidates in USA. Kalibrate is an amazing, ever-growing company with a forward-thinking and diverse team. They are seeking a Customer Support Engineer to provide technical support and build strong relationships with clients while driving continuous improvement in their services.

Responsibilities

• Provide 1st and 2nd line application support
• Drive continuous improvement
• Provide our global client base with technical support
• Build strong and valued relationships with both our internal stakeholders and our customer user base
• Triaging and solving user issues
• Relaying user requests to the engineers
• Escalating systems issues to the developers
• Maintaining client-specific and general product documentation

Skills

• Intermediate, demonstratable SQL skills, with experience of working with the SQL language itself (specifically T-SQL) – both theoretical and practical
• Strong Windows server knowledge
• High quality communication skills with the ability to adapt communication style to target audience
• Strong team ethic with a desire to share knowledge and skills
• Accountable and reliable with intense drive and passion
• Ability to quickly learn and understand the various services provided to our clients
• Eagerness to make a difference and provide services everyone can be proud of
• Possess excellent problem solving, analytical and troubleshooting skills
• Desire and ability to work daytime shifts patterns as required including Public Holidays
• Previous experience working in a similar client facing support role in a software/technology company in a 24/7 operation
• Understanding and working knowledge of the ITIL framework

Benefits

• Will be fully remote
• Able to be work flexible hours for the first month in the role in order to train with our US based team

Company Overview