Note: The job is a remote job and is open to candidates in USA. Silver Bell Group is a dynamic fast-expanding outsourcing company that supports international clients across various industries. They are currently hiring a Customer Support Agent – Service Support (Dutch language) to manage guest and homeowner queries before arrival, during stay, and post-departure, requiring strong problem-solving skills and professionalism in handling complaints.

Responsibilities

• Handle check-in and pre-arrival queries
• Resolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, meter readings, damages)
• Manage post-stay concerns (extra charges, refunds, consumption costs, double payments, security deposit issues)
• Coordinate with internal teams and homeowners for timely issue resolution
• Handle escalations calmly while protecting brand reputation and guest trust
• Maintain accurate documentation of all interactions

Skills

• Strong communication and conflict resolution skills
• Fluency in Dutch (advanced level) is mandatory
• Calm and solution-oriented under pressure
• Ability to manage complaints with empathy and professionalism
• Experience in customer service or hospitality preferred

Company Overview