Note: The job is a remote job and is open to candidates in USA. Concentrix is a world leader in customer service, operating in over 70 countries and recognized for its employee-focused culture. They are seeking a Customer Support Advisor with Czech language skills to assist customers with inquiries, registrations, and order-related issues in a dynamic, multicultural environment.

Responsibilities

• Answer calls (only inbound, no tele-marketing) and reply to e-mails from customers in Czech language
• Help customers with their registration, profile settings, orders, delivery, returns and
• Solve claims (lost package, damaged goods, partial returns, etc.)
• Enter and maintain data up-to date in internal database; work with ticketing system
• We work in shifts according to schedule:
• Monday - Friday - 08:00 - 16:30 OR 11:30 - 20:00
• Saturday and bank holidays 09:00-18:00
• Weekly hours: 38,75

Skills

• Fluent Czech written and spoken - intermediate English
• Computer literacy, able to learn quickly
• Multitasking, active listening, customer oriented
• Remote work - internet speed at 25 Mbps/download minimum

Benefits

• Home office with company-provided equipment for your comfort and flexibility
• Meal contribution as an additional allowance
• Attractive performance bonuses and a rewarding referral program
• Benefit card with monthly balance added from us
• Daily use of foreign languages, especially English, in an international environment
• A fair, supportive, and people-focused team culture that values respect and collaboration
• Extensive training and clear opportunities for career growth within a global company
• Fun and engaging activities – team-building events, company celebrations, sports, and more

Company Overview