Note: The job is a remote job and is open to candidates in USA. HSI is a company focused on workplace safety and compliance, and they are seeking a Customer Success Manager for Small Business to help clients maximize their ROI and satisfaction. In this role, you will drive client retention and growth while being a trusted advisor to organizations transforming their EHS and compliance programs.

Responsibilities

• Partner with clients to develop and execute strategies that maximize their ROI
• Build lasting relationships with key stakeholders across client organizations
• Champion customer needs across HSI teams to drive continuous improvement
• Maintain an impressive 95%+ net retention rate through proactive engagement
• Drive account growth by identifying and securing expansion opportunities
• Share customer insights that shape our product roadmap
• Master our suite of solutions to become a trusted technical advisor

Skills

• Track record of success in customer-facing roles with revenue responsibility
• Experience engaging with senior executives and stakeholders
• Strong technical aptitude and ability to master complex solutions
• Outstanding communication and presentation abilities
• Bachelor's degree or experience in customer success, sales, or account management
• Experience with Salesforce and customer success platforms is a plus
• Knowledge of EHS and compliance is beneficial but not required

Benefits

• Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being.
• Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development.
• Gain unlimited access to HSI's Learning Management System and career training programs.
• Enjoy the convenience of working from home.
• Recharge with our flexible vacation options.
• Plan for your future with our company match for retirement contributions

Company Overview