Note: The job is a remote job and is open to candidates in USA. Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by a vast network of individual providers and practices. The Customer Success Manager plays a critical role in driving customer adoption and retention, working closely with customers to understand their goals and shaping success strategies while mentoring junior team members.

Responsibilities

• Proactively engage with customers to understand their goals, challenges, and success criteria, offering solutions aligned to their business needs
• Partner closely with cross‑functional teams to advocate for customer needs and influence outcomes
• Serve as a key point of contact for customer inquiries, ensuring timely, thoughtful, and effective support
• Design and execute customer success strategies that drive adoption, satisfaction, and long‑term value
• Monitor customer health and contribute to renewal and retention efforts
• Stay current on industry trends, best practices, and relevant technology advancements
• Ensure all customer engagements align with company policies, standards, and values
• Mentor and support junior team members by reviewing customer strategies and sharing best practices

Skills

• A strong customer‑first mindset with a passion for helping customers succeed
• Proven experience mentoring others and contributing to team development
• Excellent verbal and written communication skills
• Strong problem‑solving abilities and comfort troubleshooting customer challenges
• Ability to collaborate effectively with cross‑functional partners
• Adaptability and willingness to learn and apply new technologies
• Technical aptitude and familiarity with relevant platforms and tools
• Bachelor's degree in a relevant field, or an equivalent combination of education and experience
• 5+ years of experience in Customer Success or a related role
• Experience working with CRM systems
• Ability to work independently while contributing as part of a team
• Willingness to travel as needed

Company Overview