Note: The job is a remote job and is open to candidates in USA. DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises. The Customer Success Manager will be responsible for driving adoption and long-term value across a portfolio of enterprise accounts, ensuring customers effectively utilize DataHub and expand its use within their organizations.

Responsibilities

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
• Partner with customers to build adoption plans grounded in their specific goals and data maturity
• Help customers through initial setup, configuration questions, and common troubleshooting scenarios
• Translate adoption progress and business value into clear narratives for executive stakeholders
• Identify at-risk accounts early, understand the root cause, and get things back on track
• Collaborate with Product and Engineering to share customer feedback and influence the roadmap
• Build repeatable playbooks and resources that help the CS team scale

Skills

• Familiarity with data governance, data cataloging, or metadata management more broadly
• Exposure to common data stack tools like dbt, Airflow, Snowflake, or Databricks — you don't need to be an expert, but you know what they do
• Three or more years in a client-facing role managing multiple accounts at once (Customer Success, Account Management, Technical Account Management, or similar)
• Comfortable communicating with both data practitioners and business stakeholders — you can adjust your message depending on the room
• Strong written and verbal communication skills — you write clearly, prepare thoroughly, and run meetings that end with decisions
• Real, hands-on experience using DataHub — you've worked with it day-to-day, understand how it's configured, and have helped others get value from it
• Experience driving DataHub adoption inside an organization, ideally as an internal champion or power user before moving into a customer-facing role
• Background in a data-adjacent role (analytics, data operations, data product management) before moving into CS
• Previous startup or consulting experience

Benefits

• Equity for everyone
• Remote Work
• Location flexibility
• Monthly coworking stipend
• Comprehensive health coverage
• We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents.
• Flexible savings accounts
• FSAs to help cover planned or unexpected healthcare costs
• Dependent Care FSA to support family needs
• Support for every path to parenthood
• Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure.
• Time off that works for you
• Unlimited PTO and sick leave policy

Company Overview

Company H1B Sponsorship