Note: The job is a remote job and is open to candidates in USA. HungerRush is a leading provider of integrated restaurant solutions, and they are seeking a driven Customer Success Manager to manage a portfolio of restaurant customers. The role focuses on ensuring customer satisfaction and retention, while also promoting product adoption and identifying growth opportunities within the customer base.

Responsibilities

• Act as the primary point of contact for assigned accounts with a scaled, high-efficiency engagement model and build trusted advisor relationships with key decision-makers
• Identify upselling opportunities within the current customer portfolio leveraging analytics and sales data to expand brand adoption of POS and value-added services
• Deliver tailored success plans using data-driven insights to define clear success criteria, and track progress toward outcomes
• Monitor account health through product usage metrics, engagement patterns, and customer feedback, and initiate outreach based on key triggers
• Collaborate with executive sponsors to maintain high-level stakeholder engagement and influence renewal outcomes across your portfolio
• Identify early warning signs of disengagement or churn risk and take proactive action to mitigate and restore customer health
• Escalate at-risk customers and concerns through internal channels and lead cross-functional efforts to address complex issues
• Partner with Sales and Marketing to align on messaging, share customer stories, and develop segment-specific engagement strategies
• Work with Support and Product teams to surface and resolve recurring customer challenges
• Participate in ongoing product training, knowledge sharing, and best practice initiatives within the Customer Success team to continuously improve processes and team effectiveness

Skills

• 1 – 3 years in Customer Success, Account Management, or a consultative customer-facing role
• Proven ability to manage a portfolio of accounts with a focus on relationship growth, retention, and satisfaction
• Excellent communication, presentation, and facilitation skills
• Comfort using data to drive recommendations and demonstrate business impact
• Strong organizational, project management and time management abilities
• Experience with CRM systems (e.g., Salesforce)
• SaaS or restaurant technology experience
• Familiarity with POS systems and value-added services (marketing, delivery, loyalty, etc.)
• Bachelor's Degree or equivalent professional experience

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