Note: The job is a remote job and is open to candidates in USA. Qued is a technology company seeking an experienced Customer Success Manager to partner with their Enterprise customers. The role focuses on driving customer adoption, retention, and growth by serving as a trusted advisor and collaborating with various teams to ensure successful product usage.

Responsibilities

• Guide new customers through setup and configuration to ensure successful adoption of our products or services
• Serve as the initial point of contact for customer inquiries, providing timely and accurate support via various channels such as email, phone, and chat
• Triage customer issues and escalate complex problems to appropriate teams for resolution while maintaining clear communication with customers throughout the process
• Develop comprehensive knowledge of our products and services to effectively troubleshoot exceptions and discuss solutions with customers
• Collaborate with cross-functional teams, including sales and product development, to address customer feedback and improve the onboarding process
• Proactively monitor customer usage and engagement, identifying opportunities to optimize onboarding procedures and enhance the overall customer experience
• Assist in preparing and delivering training sessions and materials to educate customers on product features and best practices
• Maintain accurate account documentation, project plans, and customer communications

Skills

• 5+ years of Customer Success, Account Management, Consulting, Project Management, or related experience
• Strong communication skills, with the ability to convey technical information in a clear and understandable manner
• Excellent problem-solving abilities and a proactive approach to addressing customer needs
• Dedication to delivering exceptional customer experiences and ensuring customer success
• Detail-oriented with strong organizational skills to manage multiple tasks effectively
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Experience in the transportation industry preferred
• Familiarity with CRM software and support ticketing systems is advantageous

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