Note: The job is a remote job and is open to candidates in USA. Nirvana Systems is the creator of OmniFunds, an algorithmic trading platform designed to empower traders with cutting-edge tools and technology. They are seeking a Customer Ambassador to focus on post-sale customer care and service triage, guiding new customers through the onboarding process and ensuring they have a smooth start with the platform.

Responsibilities

• Guide new customers through the onboarding process, ensuring they understand how to navigate and utilize the OmniFunds platform using live sessions and recorded webinars
• Monitor customer progress during the onboarding process and proactively reach out to check on their success and offer assistance if needed
• Provide personalized support via email, chat, and phone to answer any questions or resolve issues
• Create and deliver helpful resources, including tutorials and guides, to ensure customers have a smooth start with OmniFunds
• Maintain a positive, friendly, and approachable tone throughout all customer interactions
• Work closely with the customer support team to identify and address any common questions or pain points
• Collect and relay customer feedback to help improve the platform and customer experience

Skills

• A positive, can-do attitude with the ability to create rapport with customers
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and the ability to explain technical concepts in a simple, easy-to-understand manner
• Previous experience in customer service, onboarding, or similar roles is a plus, especially in a SaaS or tech environment
• A passion for helping people and making their experience as enjoyable and seamless as possible
• Experience in the financial markets is a plus, but not required for the right candidate

Benefits

• Work remotely with a supportive and fun team
• Opportunity to make a real impact in helping customers succeed on our platform
• Competitive pay

Company Overview