Note: The job is a remote job and is open to candidates in USA. Alorica is a global leader in customer service and experience, dedicated to making lives better one interaction at a time. The Customer Service Representative role involves assisting clients by addressing customer concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Skills

• High school diploma or GED
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented
• Customer service experience is a plus

Benefits

• Health, dental, and vision coverage
• PTO
• 401K retirement plan
• Paid training
• Employee discounts through client programs
• Employee assistance program

Company Overview