Note: The job is a remote job and is open to candidates in USA. Local Splash is a Local SEO Company seeking a Customer Service Representative to be the face of the company. This role involves answering inbound calls and assisting clients with account matters, including orders, billing, and cancellations.

Responsibilities

• Provide support to client incoming & outgoing phone calls & emails
• Respond to client voice messages & emails
• Account Updates
• Data Entry
• Daily Operations
• Proactive Support with Client Calls
• Track Metrics & Data
• Issue Identification and Escalation

Skills

• Type 30-50 WPM
• Sales experience/ability
• Excellent communication skills
• Advanced computer skills
• Customer support skills
• Advanced knowledge of Excel
• Attendance and Dependability: Employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely and accurate manner
• High School Diploma (or GED or High School Equivalence Certificate)
• Google Ads Certified
• Advanced knowledge of local SEO
• Background in Quality Control
• Basic knowledge of Google Docs and Spreadsheets
• Google Ads knowledge/background
• Excellent communication skills - in Spanish

Company Overview