Join a National Best Places to Work Company as a Remote Customer Service Representative! Are you looking for a career that offers a balance of personal and professional growth, a fun and engaging work environment, and the opportunity to make a positive impact on your community? Look no further than Delta Dental of Kansas, a leading provider of dental insurance benefits and a company that has been recognized as one of the National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. As a Remote Customer Service Representative on our Delta Airlines account, you will play a critical role in delivering exceptional customer service to our subscribers and dental offices. You will be the primary point of contact for inbound phone calls, providing accurate information about dental insurance benefits and claims, and resolving any issues related to inquiries. If you have excellent communication skills, a strong attention to detail, and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. A Day in the Life of a Remote Customer Service Representative As a Remote Customer Service Representative on our Delta Airlines account, your day will be filled with a variety of tasks and responsibilities. Some of the key activities you will perform include:

• Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims.
• Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices.
• Thoroughly documenting calls to include contact information, nature of the call, and resolution provided.
• Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response.
• Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed.
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.).
• Exhibiting a positive, professional demeanor and tact throughout all calls.
• Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

Requirements and Qualifications To be successful as a Remote Customer Service Representative on our Delta Airlines account, you will need to meet the following requirements:

• High school diploma, some college preferred.
• Two years of experience in a high-volume customer service setting.
• Previous experience in healthcare/dental field, benefits claims, or consumer driven health plans is preferred.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to thrive in a fast-paced, structured call center setting.
• Ability to utilize various technology platforms for effective communication, problem solving, and relaying information to constituents.
• Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance of these and other standards.
• Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
• Ability to quickly adapt and learn new technologies as they are implemented in the workplace.
• Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota.
• Regular and predictable attendance.

What We Offer

At Delta Dental of Kansas, we are committed to providing a great work environment that supports the personal and professional growth of our employees. Some of the benefits and perks you can expect as a Remote Customer Service Representative include:

• A competitive salary package that includes an annual bonus and merit increase.
• A comprehensive benefits package that includes health, dental, vision, and supplemental plans.
• A 401(k) plan with company match and additional contribution for those who are eligible.
• Paid time off, including vacation, sick time, personal time, holidays, and floating holidays.
• Opportunities for career growth and professional development, including education/tuition assistance, corporate memberships, seminars, and training programs.
• A fun and engaging work environment that feels like a small and close-knit community.

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