Note: The job is a remote job and is open to candidates in USA. Accredo Specialty Pharmacy is dedicated to supporting patients with rare and complex conditions. As a Customer Service Representative, you will be the primary point of contact for patients, managing inbound calls, coordinating medication deliveries, and providing crucial information with a high level of professionalism and care.

Responsibilities

• Manage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and care
• Coordinate and schedule medication shipments to ensure timely delivery
• Provide updates on order status and answer questions clearly and accurately
• Support payment collection or co-pay assistance when applicable
• Transfer calls to appropriate departments when specialized support is needed
• Use sound judgment to resolve customer concerns and de-escalate challenging situations
• Maintain accuracy and efficiency while meeting performance and quality expectations
• Adapt to changing processes, systems, and patient needs in a fast-paced environment

Skills

• At least 6 months of customer service experience
• High school diploma or equivalency
• Strong verbal communication skills and ability to explain information clearly
• Demonstrated ability to work in a fast-paced, high-volume call environment
• Reliable internet access and a distraction-free home workspace
• Ability to attend and complete full training without absences
• Experience in a remote call center environment
• Experience in Healthcare, Pharmacy, or Benefits-related Roles

Benefits

• Employees have access to a comprehensive benefits package designed to support health, financial security, and work-life balance.
• This role offers opportunities to grow your career within the company, including advancement into specialized roles, leadership positions, and other areas across the organization.

Company Overview

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