Note: The job is a remote job and is open to candidates in USA. Rack Industries is seeking a Customer Service Representative to join their team in a fully remote position. The role requires experience in customer service within a trade business environment and involves responsibilities such as appointment scheduling and data entry.

Responsibilities

• Knowledge of Service Titan
• Knowledge or experience using Hatch messaging
• Customer Service Experience in a Trade business environment such as Plumbing, HVAC, Electrical, or Generators
• A background in Scheduling or/and Dispatching
• Customer service: 2 years in a Trade business environment. (Preferred)
• Call center: 2 years of inbound/outbound phone experience (Required)
• 8-hour shift
• Appointment scheduling: 1 year (Required)
• Service Titan: 1 year (Required)
• Hatch: 1 year (Required)
• Dispatching: 1 year (Required)
• Call center: 1 year (Required)
• Data entry: 1 year (Required)

Skills

• Call center: 2 years of inbound/outbound phone experience
• Appointment scheduling: 1 year
• Service Titan: 1 year
• Hatch: 1 year
• Dispatching: 1 year
• Call center: 1 year
• Data entry: 1 year
• Knowledge of Service Titan
• Knowledge or experience using Hatch messaging
• Customer Service Experience in a Trade business environment such as Plumbing, HVAC, Electrical, or Generators
• A background in Scheduling or/and Dispatching
• Customer service: 2 years in a Trade business environment

Benefits

• Fully Remote
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Company Overview