Note: The job is a remote job and is open to candidates in USA. Risus Talent Partners is seeking a Customer Service Representative to join their Strategic Account Services team. This role serves as a key point of contact for Strategic and National Account customers, partnering closely with various teams to deliver an exceptional customer experience.

Responsibilities

• Serve as the primary contact for assigned customer accounts
• Manage customer orders, pricing requests, and account activity
• Coordinate with internal teams across multiple locations to ensure timely execution and issue resolution
• Build strong customer relationships through proactive communication and support
• Track and resolve customer concerns while maintaining a high level of service
• Support strategic account initiatives and special projects

Skills

• Experience in Customer Service, Account Management, Sales Support, Customer Success, Order Management, or Inside Sales
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with ERP, CRM, or order management systems
• Packaging, manufacturing, distribution, or supply chain experience is a plus

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