Note: The job is a remote job and is open to candidates in USA. National General, a part of The Allstate Corporation, is seeking a Customer Service Associate II to provide high volume outbound calls and effective customer service for property insurance. The role involves supporting borrowers and agents with detailed information on property insurance and ensuring customer satisfaction.

Responsibilities

• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk chat
• Meets and maintains availability standards, (Production, Non-Production, Quality) and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to prevent a Borrower letter going out
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Skills

• Ability to make high volume outbound calls
• Effective quality customer service regarding property insurance
• Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance
• De-escalate calls and handle disbursement of premiums
• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk chat
• Meets and maintains availability standards (Production, Non-Production, Quality) and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance
• Delivers timely, accurate customer service ensuring the highest level of satisfaction
• High School Diploma or GED
• 0-2 years experience

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

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