Note: The job is a remote job and is open to candidates in USA. Beacon Hill is seeking a Conversational Experience Designer with extensive conversational UX experience, particularly in the healthcare or insurance industry, for a remote contract role. The primary responsibility is to enhance user interactions in voice and chat experiences by applying UX insights during the discovery phase.

Responsibilities

• Help frame the most important user tasks to solve by contributing UX insight during early discovery
• Identify where usability, comprehension, trust, or interaction breakdowns create friction across voice and chat experiences

Skills

• At least 7 years of conversational UX experience
• Knowledge of the healthcare or insurance industry
• Experience designing conversational experiences for AI assistants, chatbots, virtual assistants, or voice-enabled products
• Strong writing, interaction design, and systems-thinking skills
• Experience designing multi-turn dialogue, fallback behavior, and recovery patterns
• Ability to connect user insight to product direction, not just interface execution
• Experience with AI or LLM-powered products
• Experience designing across both chat and voice modalities
• Familiarity with regulated or high-trust environments

Benefits

• Health dental and vision benefits to its contracted employees
• Medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility

Company Overview