Note: The job is a remote job and is open to candidates in USA. Strategic Staffing Solutions is seeking an experienced Content Writer with strong Property & Casualty (P&C) insurance and Claims experience to develop clear, compelling, and user-centered content for USAA’s Claims Digital experiences. This role focuses on creating and refining copy across digital claims journeys while partnering closely with cross-functional teams to improve the overall member experience.

Responsibilities

• Develop, write, and edit content for digital claims experiences including claims intake, claims status tracking, FAQs, and help content
• Create member-facing communications including digital templates, notifications, articles, bulletins, and promotional/educational content
• Translate complex P&C insurance and claims processes into clear, simple, and user-friendly messaging
• Partner with Claims, UX, Product, and Marketing teams to gather requirements and align on content strategy and user experience
• Ensure all content meets brand guidelines, accessibility standards, and regulatory/compliance requirements
• Manage multiple writing projects simultaneously while meeting tight deadlines
• Continuously refine content based on stakeholder feedback, user testing, and performance insights
• Participate in UX/content design reviews and cross-functional alignment sessions
• Write and edit content for Claims Digital experiences (filing a claim, tracking a claim, claim updates)
• Use Figma to review UX designs and ensure copy fits within user flows and interfaces
• Draft and refine documentation and content in Microsoft Word for stakeholder review
• Build and present content updates and recommendations using PowerPoint
• Collaborate with Claims and digital teams to ensure consistency across all member touchpoints

Skills

• 5+ years of professional writing/content experience
• Direct experience in Property & Casualty (P&C) insurance (required)
• Claims experience (required), including familiarity with claims processes, workflows, or customer servicing
• Exceptional writing, editing, and communication skills
• Strong project management and time management skills with ability to handle multiple priorities
• Ability to simplify complex insurance and claims concepts into clear, customer-friendly content
• Experience writing for customer/member-facing digital experiences
• UX writing or content design experience in digital product environments
• Experience working in regulated financial services or insurance organizations
• Familiarity with agile teams and cross-functional delivery environments

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Company Overview