Note: The job is a remote job and is open to candidates in USA. CPM Federal Credit Union is a financial institution dedicated to empowering its members. They are seeking a part-time Remote Contact Center Representative to provide exceptional customer service and handle a variety of member inquiries.

Responsibilities

• Provide top-notch member service
• Handle a wide range of member inquiries, including account statements, loans, payments, automatic transfers, interest rates, investment certificates, and more
• Use your promptness, courtesy, and expertise to ensure our members' questions and problems are resolved accurately and efficiently

Skills

• Excellent Customer Service Skills: You're a natural people person with a passion for providing exceptional service. Your friendly demeanor, patience, and ability to listen attentively will help you build strong relationships with our valued members
• Effective Communication: You possess strong verbal and written communication skills, enabling you to explain complex information in a clear and concise manner. You'll engage with members over the phone, email, and chat, so effective communication is essential
• Problem-Solving Abilities: You have a knack for finding solutions to challenges and resolving member issues. Your analytical thinking and attention to detail will help you navigate through various member inquiries with ease
• High school diploma or equivalent
• At least one year of experience in member service at a full-service financial institution or at least one year of experience in call center

Benefits

• Fun Team Culture: Friendly competitions and quarterly in-person meetings create a lively and engaging work atmosphere.
• Technology: Fully Remote + Equipment provided!
• CPM Federal Credit Union has been named a Best Place to Work for 2023, 2024 & 2025 and "Best Credit Union to Work For" for 2025!
• Our Career Progression Program puts you in control of your success and career!
• Enjoy employee discounts, 401(k) match, educational assistance, ongoing professional development, and wellness programs.

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