Note: The job is a remote job and is open to candidates in USA. Mobilitas Insurance is a commercial insurance company aiming to innovate in the mobility space. The Commercial Claims Programs Consultant will oversee claims programs, manage TPA and client relationships, and support strategic initiatives while ensuring operational effectiveness and transparency across multiple stakeholders.

Responsibilities

• Monitor and ensure TPA compliance with operational standards, SLAs, and contractual requirements
• Facilitate onboarding new clients and TPA partners
• Build relationships with client and partners to ensure clear communication, expectation and align on performance standards
• Lead quarterly and ad-hoc TPA due diligence reviews
• Drive strategic and operational initiatives across internal and external partnerships
• Manage multiple priorities across TPAs and programs
• Collaborate cross-functionally with internal teams
• Serve as escalation point for operational issues with internal partners, vendors and 3rd party providers
• Prepare reports, dashboards, and presentations for review by multiple parties up to and including executive leadership
• Monitor claim funding accounts and reconciliation practices
• Analyze indemnity and expense trends for leakage
• Analyze existing claims data and identify trends or performance gaps (severity, cycle time, litigation rates)
• Deliver insights to leadership and external TPA partners
• Facilitate client meeting preparation, reporting, and follow-up actions

Skills

• Bachelor's Degree in related subject (Business) or equivalent combination of education and experience
• 8+ years of property & casualty insurance experience, preferably in auto and liability claims
• Commercial property and casualty experience or TPA governance experience
• Experience working with TPAs or vendors and/or understanding of TPA oversight practices
• Program management background

Benefits

• Annual bonus eligibility for most roles
• 401(k) with a company match
• Total compensation package
• Career Growth: We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
• Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices.
• An inclusive and welcoming workplace is the cornerstone of our success.
• CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.
• An opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay

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