Note: The job is a remote job and is open to candidates in USA. Gravie is dedicated to creating health benefits that genuinely assist small and midsize businesses and their employees. As a Comfort Marketing Specialist, you will enhance the communications infrastructure that supports member experience and benefit education, operationalizing campaigns and ensuring messaging aligns with Gravie's standards.

Responsibilities

• Support segmentation updates, manual data uploads, audience list refreshes and QA within Braze
• Support execution of ongoing member‐engagement campaigns (launch, monitoring, optimization)
• Coordinate communications reviews with external partners (virtual-care, navigation programs, vendor support) including scheduling reviews, collecting assets, ensuring brand/tone alignment
• Organize inbound collateral and communications requests from AM/IM, Clinical, Product, Gravie Care, Finance and other teams; maintain intake tracking, version control, prioritization, deadlines, and ensure necessary internal approvals
• Become proficient in Gravie’s brand guidelines and tone of voice for members, employers and brokers; review/edit templated partner communications for brand and messaging alignment
• Conduct audits of member/employer-facing communications and collateral to ensure accuracy; update when plan or product changes impact messaging
• Provide support for member‐ and employer‐pharmacy communications as required
• Assist in the development of new collateral as identified by Manager

Skills

• 3+ years' experience in communications, marketing operations, CRM/campaign support, or similar
• Familiarity with CRM software (Braze or comparable) and digital marketing workflows
• Strong written and verbal communication skills; comfortable reviewing and editing messaging for brand, tone, consistency, accuracy
• Excellent organizational skills; able to manage multiple inbound requests, track status, and deliver on deadlines
• Comfortable working cross-functionally with Product, Clinical, Operations, AM/IM and external vendors
• Some experience in or familiarity with health-benefits communications or regulated industries

Benefits

• Standard health and wellness benefits
• Alternative medicine coverage
• Generous PTO
• Up to 16 weeks paid parental leave
• Paid holidays
• A 401k program
• Transportation perks
• Education reimbursement
• Paid paw-ternity leave

Company Overview