Job Overview We're seeking a highly skilled and motivated Collections Analyst to join our growing Accounting team in a remote capacity. As a Collections Analyst, you will play a critical role in supporting our Accounts Receivable function, including collections, dispute resolution, and customer care. This is an exceptional opportunity to work with a dynamic and rapidly expanding company, with ample opportunities for growth and development.

Key Responsibilities

• Administer collection of past due invoices primarily through calls and emails
• Research and resolve invoice/payment repayment discrepancies, past due invoices, credits, and on-account cash
• Investigate credits for pricing discrepancies and questions
• Resolve line and general inbox customer inquiries
• Build and maintain strong relationships with clients
• Monitor customer misconduct and report material payment delays to the immediate supervisor
• Continuously assess the processes and systems used and propose informed suggestions for improvements
• Maintain accurate, organized, and complete customer records to support exceptional customer service

Requirements

• Excellent English skills (verbal and written)
• Bachelor's degree in Finance/Accounting
• 3 years of collection experience in a shared service environment supporting North American clients
• Proven track record of successfully managing collections and reducing AR aging balances
• Advanced communication skills
• Advanced Excel skills
• Netsuite and third-party collection software (e.g., Get Paid) experience is a plus

Why You'll Love Working at DoorDash We're a company that values leadership, innovation, and continuous learning. Our mission to empower local economies drives our decisions, and we're committed to creating a work environment that is inclusive, supportive, and empowering. We offer a range of benefits, including:

Benefits

• Health and wellbeing benefits (medical, dental, vision, prescription drug coverage, and more)
• Retirement benefits (401(K) plan with company matching contributions)
• Financial and savings benefits (employee stock purchase plans, flexible spending accounts, and more)
• Coverage (life insurance, disability coverage, and more)
• Time off and work-life balance (paid time off, flexible work schedules, and more)
• Employee assistance programs (counseling services, mental health resources, and more)
• Career development and training (education and development programs, tuition reimbursement, and more)
• Other perks (employee discounts, commuter benefits, recognition and rewards programs, and more)

How to Apply

If you're a motivated and talented professional looking for a new challenge, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss this opportunity further. Apply to this Job Apply for this job