Note: The job is a remote job and is open to candidates in USA. iTek People Inc is seeking a ServiceNow Developer / CMDB-CSDM Analyst to support the growth and maturity of their IT Department's infrastructure and operations division. The role focuses on maintaining the accuracy and integrity of organizational configuration data in alignment with the Common Service Data Model (CSDM) framework.

Responsibilities

• Enforce CSDM standards; define CI classes, attributes, and relationships
• Monitor dashboards to remediate duplicate, stale, or orphaned data
• Manage, troubleshoot, and schedule ServiceNow Discovery, Service Mapping, and MID Servers
• Configure and customize applications using Business Rules, Glide scripting, UI Policies, Flow Designer, and ACLs
• Lead requirement-gathering workshops, manage update sets, and reduce technical debt in an Agile environment

Skills

• Experience with ServiceNow platform development and configuration
• Knowledge of Common Service Data Model (CSDM) framework
• Ability to enforce data governance standards
• Experience in monitoring and remediating CMDB health issues
• Familiarity with ITOM processes and ServiceNow Discovery
• Experience in managing ServiceNow applications using Business Rules, Glide scripting, UI Policies, Flow Designer, and ACLs
• Ability to lead requirement-gathering workshops
• Experience in managing update sets and reducing technical debt in an Agile environment

Benefits

• Only for W2
• Visa: USC/GC Only
• Location: Remote
• Employment Type: W2
• Visa: USC/GC

Company Overview