Note: The job is a remote job and is open to candidates in USA. Cleveland Clinic Health System is a leading healthcare organization committed to excellence in patient care. The Clinical Systems Analyst I – Willow Ambulatory supports pharmacy informatics and electronic health record operations, optimizing functionality and workflows while providing end-user support and education. This remote role involves collaborating with various teams to enhance pharmacy technology operations and improve patient experiences.

Responsibilities

• Interact with end users to define problems
• Coordinate and conduct education and end user training programs to ensure systems are utilized as designed
• Assist with end user documentation development or a permanent reference for clear, concise information
• Provide implementation assistance for system projects through all phases of the system development life cycle with direction from the Lead Analyst

Skills

• Bachelor's Degree in a related field and one year of applicable hospital/major medical center/major clinical information system experience OR High School Diploma/GED, one year of relevant experience and four years of healthcare IT experience OR and one year of relevant experience, plus an additional two years of healthcare IT experience can substitute for work experience
• Experience typically supported by a license in a medically related field, such as Nursing, Pharmacy Assisting, Medical Assisting, Medical Technology or EMT
• Technical certification for certain departments
• Familiarity with the processes and procedures related to healthcare regulatory agencies
• In-depth knowledge of clinical theory and practice
• For Information Technology Division caregivers, ITIL Foundations certification
• Epic Willow Ambulatory Certification/Proficiency
• Background in outpatient/community pharmacy workflows

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