Note: The job is a remote job and is open to candidates in USA. Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. The Clinical Quality Associate supports the day-to-day operations of Grow's Clinical team by reviewing provider documentation, managing complaint workflows, and contributing to quality initiatives.

Responsibilities

• Support ongoing documentation quality monitoring by reviewing provider notes for clinical completeness, risk, and payor compliance, and flagging concerns
• Serve as a clinical point of contact for providers, conducting outreach on documentation best practices and supporting a culture of quality through direct, collaborative provider engagement
• Support complaint, grievance, and payor quality review workflows, including intake, clinical review, and resolution documentation for low-level client complaints and payor-facing requests
• Assist with quality initiative work as assigned, contributing clinical judgment and provider outreach to branch priorities as directed

Skills

• Active, unrestricted clinical license (e.g., LCSW, LMFT, LPC, PsyD, PhD)
• 3-5 years of experience in clinical work and/or quality assurance, auditing, compliance in a behavioral health environment or at the payor level
• Familiarity working with or supporting clinical or frontline teams, with an understanding of documentation standards, risk awareness, and service expectations
• Exceptional written communication skills, particularly in creating clinical guidance and educational materials for providers
• Familiarity with digital behavioral health platforms, EHRs, or telehealth-based care models

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

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