Note: The job is a remote job and is open to candidates in USA. PaceMate™ is a healthcare company focused on quality assurance in clinical services. The Clinical Quality Assurance Specialist will support quality assurance initiatives, ensure compliance with regulatory standards, and drive continuous improvement efforts to enhance operational efficiency and patient outcomes.

Responsibilities

• Conduct quality assurance activities to ensure compliance with regulatory requirements and standards
• Perform audits and inspections to identify areas for improvement and ensure adherence to protocols
• Collaborate with clinical leadership to address quality issues
• Continuously monitor and evaluate quality metrics to drive process improvements and enhance patient outcomes
• Contribute to quality improvement initiatives and KPI-driven projects as directed by clinical leadership
• Process remote transmissions as needed to support team volume, while maintaining proficiency in device software, clinical knowledge, and documentation standards
• Perform additional duties as assigned
• Maintain confidentiality of sensitive information and follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocol
• Support and contribute to PaceMate™’s patient-centered care philosophy: Every teammate is a caregiver whose role is to meet the needs of the patient

Skills

• Bachelor's degree in a relevant field (e.g., healthcare, life sciences, engineering)
• Successful completion of a cardiac device rhythm management course or equivalent experience
• Minimum of 3 years of recent cardiac device management experience
• Experience with interrogating and interpreting device diagnostics for all 4 major manufacturers (Medtronic, Abbott/St. Jude, Boston Scientific, Biotronik)
• International Board of Heart Rhythm Examiners (IBHRE) Certification (CCDS, CEPS, or CDRMS) required
• Proven experience in clinical quality assurance within the healthcare industry
• Strong knowledge of regulatory requirements, such as Medicare reimbursement guidelines and ISO standards
• Excellent analytical skills and attention to detail
• Effective communication and interpersonal abilities to collaborate with multidisciplinary teams
• Proficiency with collaboration applications and software (Microsoft Office Suite, Teams, Slack)
• Must legally be eligible to work in the United States
• Must reside and work exclusively within the contiguous United States

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