Call Center Representative – Work from Home (NJ Residents Only) Start Date : ASAP Pay Rate:

• $18.00/hr. – Monolingual (English Speaking)
• $19.00/hr. – Bilingual (Fluent in Spanish & English)
• Weekly Pay

Location:

• 100% Work from Home (Must reside in the State of New Jersey – any county/city)

Training Details

• Schedule: Monday – Friday, 8:00 AM – 5:30 PM EST
• Duration: 3 weeks (mandatory attendance)

Hours of Operation Open Enrollment (11/1 – 1/31):

• Mon–Fri: 8:00 AM – 8:00 PM EST
• Sat: 8:00 AM – 5:00 PM EST
• Last 2 Sundays of OE: 8:00 AM – 5:00 PM EST
• Last 3 days of OE: 8:00 AM – 10:00 PM EST
• 1 week after OE ends: 8:00 AM – 8:00 PM EST

Non-Open Enrollment:

• Mon–Fri: 8:00 AM – 5:00 PM EST

Position Overview The Customer Service Representative (CSR) will provide high-quality customer service to Marketplace consumers by answering inquiries, assisting with applications for health coverage, processing updates, and ensuring accurate documentation.

Responsibilities

• Handle inbound calls from the public, prospective enrollees, and representatives assisting consumers.
• Assist with applications for healthcare coverage, eligibility determinations, and plan enrollment.
• Process life event changes, demographic updates, and disenrollments.
• Provide translation support for non-English-speaking callers.
• Document all interactions in the appropriate systems.
• Escalate issues as necessary and follow established procedures.
• Attend the required training courses and maintain up-to-date knowledge of all programs.

Requirements

• Education: High School Diploma or GED
• Experience: Minimum 6 months of recent call center experience
• Residency: Must reside in the State of New Jersey
• You must have your own equipment . No equipment will be provided.

Technology Requirements (BYOD – Bring Your Own Device)

• Desktop or Laptop with Intel Core i5, 8GB RAM (No Celeron, Pentium, Mac/iOS)
• Minimum 256GB hard drive, Windows 10 or 11
• USB Gen 2 (or newer) port for wired headset
• Wired headset with microphone (USB Gen 2 or newer)
• Video camera capability (required for training)
• No Chromebooks, tablets, or iPads
• Wired internet connection: Minimum download speed 100 Mbps / upload speed 10 Mbps

Company DescriptionThroughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Apply To this Job