Note: The job is a remote job and is open to candidates in USA. The California Department of Health Care Services (DHCS) is seeking a Call Center Analyst to join their team. This role involves performing various tasks under supervision to support the Ombudsman Office, initially focusing on less complex assignments and progressing to full responsibilities as the incumbent gains experience.

Skills

• Ability to provide customer service experience
• Experience in a Call Center/ Phone environment
• Strong interpersonal communication skills
• Strong verbal and writing skills
• Insurance or Medi-Cal background

Benefits

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)
• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts
• Telework: This position is currently eligible for 100% telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203.

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