Note: The job is a remote job and is open to candidates in USA. CSAA Insurance Group, a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. They are seeking a Business Solutions Analyst III with Guidewire experience to work directly with stakeholders to define, document, and drive business requirements for technology and process changes.

Responsibilities

• Maintain a standardized approach to key responsibilities in alignment with enterprise best -practices; monitor the execution of business analysis activities, ensuring alignment with project goals and interested party needs
• Utilize appropriate methods for gathering and documenting requirements; and communicating scheduling and timelines to project/program manager for overall project plan
• Support stake-holder engagement efforts (e.g., interviews, workshops) to elicit business and data requirements. Partners closely with business stake-holders and subject matter experts to understand business context – problem, current state, desired future state, objectives, business needs and impacted user groups
• Under limited supervision, document business requirements, using the appropriate technique (i.e., customer journeys, business context diagram, process flows, use case model, conceptual data models, SMART requirements)
• Translate business requirements into functional design specifications
• With guidance, identifies key data inputs and required flows across multiple systems in alignment with data center of excellence expectations
• As needed, in collaboration with SMEs, create current and future state system process journey maps, considering system flows and data streams
• With some leadership support, manage the requirements throughout the project lifecycle, facilitating validation, prioritization, approval, and traceability (from initiation through delivery)
• Manage requirements change process, ensuring that changes are properly communicated, documented and assessed for impact and risk
• Partner with data experts in center of excellence to validate feasibility of proposals
• With business stake-holder, facilitate requirements review and obtain approval, if needed. Ensure shared understanding of requirements across business and IT partners
• Prepare business validation (UAT) plan
• Plans, manages and may complete testing of application, system and/or process changes/upgrades at key phases of development, including writing test plans, developing test cases with expected results, and scheduling tests in concert with testing leads in IT
• Partners with data group to execute testing of process for data components
• Support business users in performing business validation
• Review test results and support issues resolution in alignment with business stake-holders

Skills

• 4+ years business systems analysis experience
• Bachelor's degree in related area or an equivalent combination of education and experience or BSA Certification
• Knowledge of insurance business (e.g., Personal Lines, Commercial Auto and Claims, Operations)
• Proficient knowledge and experience using diagramming techniques tools (e.g., UML, Visio, Lucidchart, draw.io, iGrafx, Miro)
• Guidewire, Pricing tools
• Knowledge of structure testing methodology, project lifecycle methodologies, SDLC and project management practices
• Detailed technical knowledge of a group of interrelated systems and their business functions insurance systems and pricing algorithms
• Understands the software development approach being used and define how the requirements development will be conducted (e.g., elicitation, analysis, specification and validation)
• User level knowledge of all systems utilized by division/team
• Proficiency in data analysis tools and methodologies
• Knowledge of software development lifecycle methodologies
• Ability to develop an understanding of data relationships among various systems within assigned functional area
• Knowledge of data produced by systems, its uses, sources and meaning for decisions. Ability to run queries across platforms and provide analytics on the results
• Strong collaboration skills across divisions and functions, including end users, developers, testers, and analysts
• Strong oral and written communication skills to translate business needs into formal requirements that can be understood by IT partners
• Able to communicate basic training expectations for testing
• Demonstrated learning agility to adapt to evolving technology needs
• Guidewire Certified Analyst
• 2 – 3 years Insurance industry experience
• Experience supporting large transformations, enhancements, vendor system implementations, or reporting and conversion projects
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Benefits

• Annual bonus eligibility for most roles
• 401(k) with a company match
• Flexible Workplace
• Remote-first culture
• Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices
• Reasonable accommodations to qualified applicants and employees with disabilities or other limitations
• Company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay

Company Overview

• CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. It was founded in 1914, and is headquartered in Walnut Creek, California, USA, with a workforce of 1001-5000 employees. Its website is https://csaa-insurance.aaa.com.