Note: The job is a remote job and is open to candidates in USA. Insurance Office of America is a leading provider in the commercial insurance sector, seeking a Branch Operations Supervisor for their operations team. The role involves managing the Account Team, ensuring compliance with HR processes, and promoting the company's core values while improving staff performance and engagement.

Responsibilities

• Manage Account Management staff, monitor performance, and provide coaching
• Ensure compliance with HR processes and policies
• Ensure productivity, efficiency, quality, and service standards
• Manage staff days off calendars for service continuity
• Ensure appropriate staffing levels and recommend adjustments
• Participate in interviewing and hiring recommendations
• Prepare and deliver performance evaluations
• Provide coaching, consultation, and training
• Encourage growth and development of personnel
• Develop future branch operations leaders
• Promote IOA culture and improve engagement
• Identify gaps and implement corrective actions
• Monitor and interpret performance data
• Maintain transparent communication with leadership
• Develop and ensure compliance with core work processes
• Implement and enforce company policies
• Maintain high technical competence and industry expertise
• Continuously improve management and leadership skills
• Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees
• Demonstrate integrity and leadership

Skills

• Active property & casualty (P&C) license
• 5+ years of industry experience with deep, wide-ranging industry knowledge
• 3+ years leadership experience
• Outstanding communication and people management skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Benefits

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

Company Overview