Note: The job is a remote job and is open to candidates in USA. Capital One is a financial services company seeking a Senior Manager for Account Executive Operations. This role involves providing operational support and leadership for a team, managing partner relationships, and driving process improvements across the organization.

Responsibilities

• Lead, mentor, and develop a team of operational professionals, managing performance goals, career growth plans, and day-to-day workload distribution
• Manage unique and complex partners of strategic importance to the network, acting as the primary escalation point for critical, client-impacting issues
• Act as a Subject Matter Expert (SME) on authorization and settlement applications, as well as other internal systems, tools, and products
• Drive the full life-cycle of complex, cross-functional process improvements from prioritization through execution, partnering closely with internal stakeholders and technical teams
• Identify and mitigate operational gaps across teams and systems to prevent common failure modes, ensuring requirements are thoroughly documented to reduce long-term risk
• Analyze operational data and metrics to quantify performance, identify trends, and drive continuous department-wide improvements
• Lead strategic department projects and support broader company initiatives, ensuring resources are aligned with corporate goals
• Oversee and facilitate comprehensive training programs on tools, systems, and processes for both new and existing Account Executives
• Client Engagement: This is a client-facing role requiring approximately 25% travel

Skills

• High School Diploma, GED or equivalent certification
• At least 7 years of account management, operations or relationship management experience within the financial services or payments industry
• At least 4 years of people leadership and performance management experience
• Fluent in Spanish and English
• Bachelor's Degree
• 8+ years of account management, operations or relationship management experience within the financial services or payments industry
• 5+ years of people leadership and performance management experience
• Experience working with key players across targeted markets, including North America and Latin America

Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level

Company Overview