What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• A minimum of 2 years of recent contact center or Work from Home contact experience.
• Must be Bilingual Spanish and English
• The pay for this role is $20.84 per hour with a 20% language differential that will get you to a total of $25.01 per hour. This is an entry level role and the pay is not negotiable.
• You must be open to a work schedule that may be mid shift to late which may include working weekends as part of your weekly shift.
• You will be required to be on camera during training and the nesting period.
• You must have a minimum of 50mbps download speed and 15 mbps upload speed to qualify for our Work from Home program.
• Once you apply , you will be sent a link to complete an On Demand Digital Interview. Once you have completed this , the Recruiter will review and reach out to schedule the final interview.
• You will be required to complete a Background check. The background check includes a criminal check, credit check, verification of education, and verification of past employment going back ten years.
• Once your background check is completed , you will be required to complete a Spanish Assessment. This Spanish assessment is required to qualify for the 20% language differential
• This role is eligible to be primarily remote within the United States.

#LI-Remote

• Preferred Qualifications
• 2-4 years of previous work experience in a fraud related field.
• 2-4 years of recent Dispatch or Emergency Dispatch experience.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $20.84 p/hour plus a 20% language differential Non-exempt: Use hourly pay range listed $20.84(plus 20% language differential) is the minimum & maximum hourly rate available for this position. The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ The position listed in this requisition is ineligible for the referral bonus award program ​ This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. #LI-Remote Apply To this Job