Note: The job is a remote job and is open to candidates in USA. HubSpot is an AI-powered customer platform that helps organizations grow better. As a Scaled Contract Manager, you will manage a high-volume book of business, identifying customer risks and guiding them through renewal conversations while ensuring contract accuracy.

Responsibilities

• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey
• Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness
• Lead renewal and commercial conversations, including negotiation and documentation of outcomes
• Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
• Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals
• Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization
• Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions
• Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently
• Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

Skills

• Fluent in Quebec French
• 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role
• Comfort leading customer conversations involving renewals, negotiation, or complex topics
• Ability to diagnose customer goals and challenges and provide clear, structured recommendations
• Strong written and verbal communication skills, especially in renewal and contract-related discussions
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment
• Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
• Ability to learn software quickly and coach customers toward effective product adoption
• Prior experience owning renewals or commercial conversations
• Familiarity with scaled customer success or usage-based risk models
• Exposure to inbound marketing, sales, or business operations concepts
• Experience working with CRM-driven workflows or automation

Benefits

• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
• If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding.
• If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Company Overview