Note: The job is a remote job and is open to candidates in USA. Eisenhower Health is a healthcare organization seeking an Applications Analyst-Clinical to support their Epic clinical applications. The role involves implementing, administering, and supporting clinical systems, coordinating with IT teams, and ensuring high-quality patient care through effective application management.

Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations
• Acts as a liaison between assigned departments, clinical end users and I.S. technical personnel
• Assists in the coordination and maintenance of all current systems for assigned departments
• Support the departments and staff during, and post implementation, of assigned applications/systems
• Provides at the elbow support for providers and end users as needed during and after clinical system upgrades
• Analyzes current systems and processes in order to identify opportunities for improvement in patient care, provider productivity, financial outcomes and ancillary relations or cost savings
• Identify and assist with planning for, and developing, department-specific requirements for future product acquisitions
• Performs written and oral project status reporting on a regular basis as requested
• Communicates with IS staff members, vendors and users, and facilitates communication between these groups to identify system needs, modifications, and/or issues. Works with these groups to reach resolution of issues, define necessary modifications and develop solutions
• Analyzes user-requested programming changes, documents requests, facilitates communication between users and IS staff
• Works with vendors to determine, review and document acceptance of system changes. Facilitates communications between IS personnel and vendor representatives
• Provides technical assistance and support to expert users
• Follows Project Management Office (PMO) guidelines on all projects
• Assures that all necessary documentation (i.e. procedures, processes) is properly completed
• Troubleshoots issues and document for vendor resolution
• Update all service requests on a monthly basis and communicate updates to the requestor on a monthly basis
• Ensures that email and voice mail indicate unavailability with alternative contact when out of office
• Assume administrative tasks to support management as requested and perform other duties as assigned
• Performs other duties assigned

Skills

• Relevant degree or experience in lieu of degree
• Relevant Epic certification(s) required for those positions supporting an Epic application; must complete relevant Epic certification(s) within 12 months of hire or 12 months from transferring into position
• Two to four years in healthcare or information systems related positions
• Bachelor's Degree
• Experience with the assigned applications desirable (Epic Certification if applicable)
• Experience working in an acute healthcare setting or vendor setting
• Previous systems analyst or vendors experience a plus
• Working knowledge of and experience using healthcare applications

Company Overview

• Eisenhower Health provides full range of state-of-the-art diagnostic, treatment and emergency facilities. It was founded in 1971, and is headquartered in Rancho Mirage, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.eisenhowerhealth.org.

Company H1B Sponsorship

• Eisenhower Health has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2024, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.