Note: The job is a remote job and is open to candidates in USA. Timebox Pro is seeking a highly skilled QA Engineer with expertise in AI-driven systems to support their AI initiative. The role involves validating AI-powered customer interactions and ensuring high-quality, scalable, and reliable system behavior across multiple channels.

Responsibilities

• Execute standard QA testing cycles including Functional, Regression, and Synthetic testing
• Validate AI-driven customer interactions across chat, voice, and email channels
• Perform integration testing with backend systems (APIs, case management, data services)
• Test agent handoff and escalation workflows to ensure seamless transitions
• Ensure consistency of customer experience across multiple communication channels
• Conduct User Experience (UX) testing for clarity, usability, and interaction quality
• Perform Data Quality testing to validate accuracy and completeness of data used by AI systems
• Develop and maintain QA automation frameworks and test suites
• Design and implement AI-driven test suites to validate model accuracy, response quality, consistency, and overall system behavior
• Build and maintain API test automation
• Develop conversation simulation tests for AI interaction validation
• Maintain and enhance regression automation suites
• Integrate QA automation into CI/CD pipelines to enable continuous testing

Skills

• 3-5 years experience with expertise in AI-driven systems
• Strong experience in QA methodologies and automation frameworks
• Hands-on experience testing AI/LLM-based applications
• Experience with API testing and automation tools (e.g., pytest, Postman, REST frameworks)
• Understanding of multi-channel communication systems (chat, voice, email)
• Experience with CI/CD tools and pipeline integration
• Strong analytical and problem-solving skills

Company Overview

Company H1B Sponsorship