Note: The job is a remote job and is open to candidates in USA. JDA TSG is seeking experts in Power Platform and AI-driven automation to join their team as Customer Engineers. In this role, you will help enterprise customers modernize and automate business processes, driving the adoption of AI-assisted workflows and low-code innovation across Microsoft’s Power Platform ecosystem.

Responsibilities

• Standard Product Workshops & Training - Deliver sessions on Power Pages, Power Automate, and AI Builder integration
• In-Depth Product Reviews / Whiteboard (Chalk Talk) Sessions - Guide customers through best practices for low-code design, governance, and extensibility
• App & Automation Health Checks - Assess business apps and automation solutions for performance, scalability, and reliability
• Operational Reviews of Implementations - Ensure Power Platform environments align with enterprise governance and security standards
• Product Upgrade / Integration Assessments - Support adoption of AI Builder, Azure OpenAI, and cross-service integrations with Dynamics and Microsoft 365
• Solution Development & Extension - Build and extend Power Apps using PCF Controls, JavaScript, and custom connectors for advanced scenarios
• Act as the Primary Technical Contact - Provide guidance, technical leadership, and issue resolution across all Power Platform engagements

Skills

• 15+ years of IT experience required
• 7+ years of Power Platform or low-code application consulting, including enterprise implementations
• Hands-on experience delivering RPA solutions using Power Automate Desktop
• Strong background in PCF Control development and app customization
• Familiarity with AI integration into business workflows and Power Apps
• Proven success delivering customer-facing portals and apps with measurable business outcomes
• Low-Code Development: Power Pages, Power Apps (Canvas & Model-Driven), Power Automate Desktop
• Customization & Extensibility: PCF Controls, JavaScript, Liquid Templates, Custom Connectors
• Automation & AI: Robotic Process Automation (RPA), AI Builder, Approvals, Document Intelligence
• Integration: Dataverse, Azure Logic Apps, Microsoft 365, REST APIs
• Security & Governance: DLP Policies, Solution Packaging, ALM, Environment Management
• AI-Enabled Business Apps: Using AI Builder or Azure OpenAI for form recognition, document processing, and chat experiences

Benefits

• This is a remote (home-based), salaried role with great benefits and a fantastic team

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