Note: The job is a remote job and is open to candidates in USA. Tata Consultancy Services is a global leader in IT services and consulting. They are seeking an AI Delivery Platform Administrator who will manage SaaS platforms and support enterprise tool management, focusing on technical proficiency with AI/LLM platforms and document automation tools.

Responsibilities

• 3+ years in SaaS platform administration, enterprise tool management, IT service management, or a related enablement role
• Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrations
• Understanding of professional services delivery methodology, engagement lifecycle, and how consultants use tools in their daily work—or equivalent consulting/professional services background
• Strong troubleshooting skills with the ability to triage technical issues and coordinate across engineering, vendor, and business teams
• Experience building and delivering enablement programs: user guides, training decks, video walkthroughs, and self-service documentation
• Ability to communicate across regions, time zones, and seniority levels—translating technical platform concepts for non-technical audiences
• Data-driven approach to measuring adoption and demonstrating business value

Skills

• 3+ years in SaaS platform administration, enterprise tool management, IT service management, or a related enablement role
• Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrations
• Understanding of professional services delivery methodology, engagement lifecycle, and how consultants use tools in their daily work—or equivalent consulting/professional services background
• Strong troubleshooting skills with the ability to triage technical issues and coordinate across engineering, vendor, and business teams
• Experience building and delivering enablement programs: user guides, training decks, video walkthroughs, and self-service documentation
• Ability to communicate across regions, time zones, and seniority levels—translating technical platform concepts for non-technical audiences
• Data-driven approach to measuring adoption and demonstrating business value

Company Overview

Company H1B Sponsorship