Note: The job is a remote job and is open to candidates in USA. Skill is seeking experienced finance professionals to provide omnichannel chat support for SMB owners. This role involves answering general help questions and complex, data-heavy accounting queries.

Responsibilities

• Respond to customer queries via omni chat platforms
• Handle accounting-related questions requiring deep financial expertise
• Support SMB business owners with bookkeeping and financial guidance
• Analyze and interpret financial data to provide accurate responses
• Complete assigned PPT-based tasks as needed

Skills

• Must have a QuickBooks account or be willing to download and utilize the free trial version
• Active user of QuickBooks Online (QBO)
• Proven experience in accounting or bookkeeping
• Prior experience with omnichannel chat support
• Strong understanding of financial concepts and data analysis
• Ability to handle complex, data-driven accounting questions
• Experience working with SMB clients is preferred
• SMB business owners with hands-on accounting experience
• Previously engaged experts with relevant domain expertise
• Accountants/bookkeepers comfortable with high-volume, data-heavy queries

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