Note: The job is a remote job and is open to candidates in USA. Upgrade, Inc. is a fintech company focused on improving customers' financial well-being through innovative financial products. They are seeking an experienced Account Manager for their Flex Pay team to manage relationships with retail and e-commerce merchant partners, ensuring their success and growth through effective collaboration and support.

Responsibilities

• Manage day-to-day relationships with strategic retail and e-commerce merchant partners
• Support merchant onboarding, implementation, and ongoing account growth initiatives
• Partner cross-functionally with Integrations, Product, Operations, and Marketing teams to improve merchant performance and support problem resolution
• Monitor account health, conduct performance reviews and QBRs, and identify opportunities to drive merchant expansion and engagement
• Coordinate promotional campaigns, launches, and operational updates with partners
• Learn the Flex Pay product suite quickly and become comfortable explaining technical concepts to non-technical stakeholders
• Track account activity and maintain organized reporting within CRM
• Bring a collaborative, proactive, and positive approach to supporting both merchants and internal teams

Skills

• 8-10 years of experience in account management, partnerships, customer success, client solutions, or an adjacent role
• Experience managing relationships with C-Suite stakeholders within mid-market or enterprise-level accounts
• Experience working with e-commerce platforms and digital retail ecosystems of various sizes and complexity
• Strong communication and relationship-building skills
• Experience using AI tools in day-to-day work to improve productivity and communication
• Comfortable working cross-functionally with both business and technical teams
• Tech savvy with the ability to collaborate effectively with implementation teams
• Fast learner who can adapt quickly in a high-growth environment
• Organized, proactive, and solutions-oriented
• Positive attitude and strong team-player mentality
• MBA or relevant advanced degree in business, strategy, or related field preferred
• Experience working with payment platforms, fintech, BNPL, or SaaS products
• Experience working in fast-paced startup or high-growth company environments

Benefits

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives
• Uncapped variable compensation
• Equity
• Benefits

Company Overview

Company H1B Sponsorship