Note: The job is a remote job and is open to candidates in USA. Maltego is a global tool used by industry experts and law enforcement to enhance internet safety and reduce crime. The Account Manager will serve as a trusted advisor, managing customer relationships to ensure satisfaction and success while identifying growth opportunities within their accounts.

Responsibilities

• Ownership of an account portfolio where you are accountable for the performance of each customer
• Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage
• Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts
• Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer
• Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account
• Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions
• Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success

Skills

• Bachelor's degree with an interest or background in cyber security, law enforcement, or trust and safety
• 3+ years in a B2B Account Management role, preferably in software / cyber security
• Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers
• You can lay out clear plans of action on how to achieve meaningful business outcomes for the customer
• You have great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics, with a customer-centric mindset
• You are a problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer
• You seek opportunities with a business and sales mindset to find win/win solutions and grow the pie
• You have an affinity for software tools and experience using Microsoft Office, CRM(Salesforce), and Account Management tools
• Fluent in English(written and spoken)

Benefits

• Insights into the daily operations of a fast-growing tech scale-up
• Opportunity to quickly take over responsibility and make a direct and long-lasting impact
• Motivated and highly international team

Company Overview