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[Remote] Account Manager

Remote · Kenya Full-time

Note: The job is a remote job and is open to candidates in USA. Jade Business Services (JBS) is seeking a Professional Services Account Manager / Account Executive to serve as the primary client-facing owner for assigned accounts. This role involves building client relationships, identifying business opportunities, and coordinating the successful delivery of consulting and technology services.

Responsibilities

  • Serve as the main client-facing representative for assigned professional services accounts
  • Build and maintain trusted relationships with business, technology, and executive stakeholders
  • Understand client business priorities, technology needs, transformation initiatives, and delivery challenges
  • Identify opportunities for JBS services across AI, data platforms, cloud, SAP, analytics, application development, and managed services
  • Coordinate with internal delivery, solution, and leadership teams to shape proposals, solution approaches, estimates, and client responses
  • Manage account reviews, client check-ins, delivery updates, and growth discussions
  • Support commercial discussions including pricing, statements of work, renewals, change requests, and service expansions
  • Track account plans, pipeline opportunities, client issues, and revenue growth activity
  • Ensure client concerns are addressed quickly by coordinating with delivery leadership and internal teams
  • Identify whitespace opportunities within existing accounts and develop account growth strategies
  • Support new business development through prospecting, relationship building, and client introductions
  • Maintain professional documentation of account activity, next steps, opportunities, risks, and follow-ups in CRM or internal tracking systems

Skills

  • Experience in professional services, IT services, consulting, SaaS, cloud, data, AI, SAP, or digital transformation account management
  • Strong client relationship management and stakeholder management skills
  • Ability to manage business and technology stakeholders across multiple accounts
  • Experience identifying opportunities, building pipeline, and supporting account growth
  • Ability to understand client problems and position consulting/service-based solutions
  • Strong communication, negotiation, and follow-up skills
  • Experience coordinating with delivery, solution architecture, recruiting, finance, and leadership teams
  • Familiarity with SOWs, proposals, pricing discussions, renewals, and change requests
  • Ability to manage multiple accounts, priorities, and client issues simultaneously
  • Experience using CRM or account tracking tools
  • Experience selling or managing accounts for US-based clients
  • Experience in energy, utilities, oil & gas, healthcare, financial services, or enterprise technology clients
  • Experience with AI, data analytics, cloud platforms, SAP, application development, or managed services
  • Prior experience working in a mid-sized consulting or IT services firm
  • Ability to farm existing accounts and open new buying centers within client organizations

Company Overview

  • Jade Business Services (JBS) is a specialized consulting and technology firm founded in 2018 in Dallas, Texas. It was founded in 2018, and is headquartered in Frisco, Texas, USA, with a workforce of 51-200 employees. Its website is https://www.jade-biz.com.
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